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5ive Star Cleaning Service

About Us

At 5ive Star Cleaning Service, we put your comfort and peace of mind first. With over 10 years of experience, we proudly provide reliable and detailed cleaning service for both homes and businesses across Matthews and the surrounding areas.
From routine housekeeping to deep cleans and office maintenance, our team delivers spotless results — every time. We believe in honest work, consistent service, and treating every space with care.
All 5ive Star Cleaning Service team members undergo thorough background checks to ensure your safety and peace of mind.
Let us handle the cleaning, so you can enjoy what matters most.

Areas Served

What We Offer

Our Services include:

Residential Cleaning: Enjoy a spotless home with our thorough residential cleaning services. We handle everything from dusting and vacuuming to sanitizing kitchens and bathrooms, leaving your space fresh and inviting.
Commercial Cleaning: Keep your business looking professional with our reliable commercial cleaning. We service offices, retail spaces, and more, ensuring a clean and healthy environment for your staff and customers.
Move-In/Move-Out Cleaning: Whether you're settling in or moving out, our detailed cleaning ensures the space is pristine. We scrub, sanitize, and polish every corner to help you make a great impression.
Airbnb Turnover Cleaning: Make your rental guest-ready with our efficient Airbnb turnover service. We clean thoroughly between stays, restock essentials, and help maintain your 5-star rating.
Post-Construction Cleaning: After the dust settles, we step in to make your newly built or renovated space shine. Our team removes debris, dust, and residue to reveal a clean, livable area.
Recurring Cleaning Services: Choose weekly, bi-weekly, or monthly cleanings to keep your space consistently fresh. We tailor our services to your schedule and preferences for hassle-free upkeep.
Deep Cleaning: Our deep cleaning service tackles built-up grime and neglected areas. Ideal for seasonal refreshes or special occasions, we go beyond the surface for a truly clean home or office.

Testimonials

On 1/22/2026 Ingrid Steele had this to say:
This team is top notch. They are not only thorough, meticulous and really good at what they do, they are also very efficient and responsive to our needs and preferences. And it’s always great when people are nice, friendly and personable, which they truly are. Highly recommend!!

On 12/29/2025 c lewis had this to say:
We have been using 5 Star Cleaning for over 10 years. Viviane and her team consistently do a fabulous job! Great attention to detail, professional and flexible if we need to adjust our schedule. They are reliable, thorough, and leave our home looking and smelling incredible every single time.

On 12/18/2025 Phillip Jordan had this to say:
Vivianne has been with our family for at least 20 years. She is reliable and does great work. We would highly recommend.

On 12/9/2025 Courtney Bogan had this to say:
Viviane does an incredible job and has been cleaning our house for 12+ years! She is reliable, flexible, and we haven't thought of using anyone else!

On 12/9/2025 Shandra Wilkerson had this to say:
Vivian and her staff are absolutely amazing! She keeps my home looking beautiful. Vivian is dependable, respectful and goes above and beyond. I’m so grateful for her help!

Contact Us

5ive Star Cleaning Service
Matthews, NC 28104
Phone: (704) 726-5632
Email: 5ivestarcleaningservice@gmail.com

Where To Find Us

Payment Types Accepted

Personal Checks, Zelle, Cash App

Our Hours

Holiday Hours May Vary. Please Call For Details.

Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: By Appointment Only
Sunday: By Appointment Only

News

Hosting made easy! 🏡
Our Airbnb turnover cleaning keeps your rental guest-ready and 5-star worthy. We clean thoroughly between stays, restock essentials, and help you maintain glowing reviews.
📲 Schedule your next turnover with us!
#AirbnbCleaning #GuestReady #5StarService #VacationRentalClean #5iveStarClean

FAQ

How do I get an estimate for cleaning services?

We offer free, no-obligation estimates. Simply provide your home's square footage, number of bedrooms and bathrooms, and any special requests (junk removal, deep cleaning, appliance cleaning). Estimates are based on the size of your home, service type, and level of cleaning required.

What does Regular Cleaning include?

Regular Cleaning is designed for ongoing maintenance and includes:

Dusting windowsills, blinds, fans, and baseboards
Scrubbing shower walls, doors, and bathtub
Cleaning mirrors, sinks, countertops, and exterior of cabinets
Vacuuming rugs and mopping floors
Kitchen tasks like cleaning microwave, stove, and exterior of cabinets
Bedrooms and living areas: dusting furniture, vacuuming upholstery, and making beds
This service is ideal for weekly, bi-weekly, or monthly upkeep.

What does Deep Cleaning include?

Deep Cleaning is a more thorough service that covers everything in Regular Cleaning plus:

Cleaning ceiling fans, vents, and window tracks
Washing doors and frames
Cleaning under furniture and inside appliances
Scrubbing grout and hard-to-reach areas
Deep Cleaning is perfect for move-ins, move-outs, seasonal refreshes, or homes needing extra attention.

Does the size of my house affect the cost and how long will it take?

Yes. Larger homes require more time and resources, which increases the cost. For example:
Small homes (up to 1,000 sq. ft.): Typically take 1 hour.
Medium homes (1,000–3,000 sq. ft.): Around 2-2.5 hours.
Large homes (3,000+ sq. ft.): May take 3+ hours depending on condition and service type.

Can I choose which rooms or areas to have cleaned?

General Cleaning includes dusting, vacuuming, mopping, and surface wipe-downs.
Yes! We offer customized cleaning plans so you only pay for what you need. Whether it’s just the kitchen and bathrooms, or high-traffic areas like the living room and entryway, we’ll tailor the service to your preferences. Just let us know during booking which rooms to include or exclude.